AI Agents · WhatsApp

WhatsApp AI sales agent

An agent that talks to your customers on WhatsApp the way your best sales rep would: it replies instantly, checks your stock, recommends products, qualifies the customer and hands you a ready-to-close order. At any hour.

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Why an AI agent on WhatsApp?

In Peru and Latin America, WhatsApp is where customers ask, compare and buy. The problem is that questions arrive at all hours and in volume: prices, stock, shipping, payment methods. If the answer is slow, the customer buys elsewhere.

A rigid menu chatbot does not solve this: it forces customers to pick options and gets lost with any open question. An AI agent understands what the customer writes, checks your systems and acts: it finds the product, verifies availability, builds the order and logs it.

Your sales team stops answering the same question a hundred times a day and focuses on closing deals with customers who are ready to buy.

What the sales agent does

Replies in natural language

Understands open questions, transcribed voice notes and informal messages, and replies in your brand’s tone.

Checks catalogue and stock

Looks up products, prices and availability in real time. It never makes up prices or promises stock that does not exist.

Qualifies every customer

Asks the key questions —product, budget, urgency, area— and prioritises the opportunities most likely to buy.

Builds orders and quotes

Prepares the order or quote with the customer’s details and sends it to your team or your sales system.

Hands over to a person

Complaints, special discounts or customers who ask for a person go to a sales rep with the full context.

Logs and measures

Every conversation is stored in your CRM and in a dashboard with frequent questions, opportunities and response times.

How we implement it

Discovery

We review your real WhatsApp conversations, your catalogue and your sales process to define what the agent must solve and when it must hand over to a person.

Design and integration

We connect the agent to the official WhatsApp Business API, your catalogue, stock and CRM, and define its tone, rules and limits.

Testing with real cases

We test with real customer conversations and adjust answers and flows until the agent behaves the way you expect.

Launch and continuous improvement

We put it into production, monitor conversations and improve it with real data. Your team is trained to manage it.

Integrations

The agent works with the tools you already use; you do not need to change your systems.

WhatsApp Business API (official verified number)
Catalogue, stock and prices (ERP, e-commerce or database)
CRM to log customers and opportunities
Payment gateways or payment links
Calendar for appointments or visits
Email and internal notifications for your team

Which companies it works for

Retail and e-commerceStock, price and shipping questions; orders and follow-up.
Real estate and automotiveLead qualification and scheduling of visits or test drives.
EducationProgramme information, prices and new student enrolment.
Services and healthcareAppointment booking, reminders and FAQs.

Timeline and engagement

A WhatsApp sales agent is usually in production within 4 to 8 weeks, depending on the integrations it needs. We work in stages: first the most frequent questions, then the actions (orders, appointments, payments).

Cost depends on conversation volume, integrations and the agent’s level of autonomy. We send you a free proposal after the demo.

Case studies

Related case study

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Peruvian retail company · Retail and e-commerce

WhatsApp sales agent for a Peruvian retail company

An AI agent on WhatsApp answers stock and price questions around the clock, qualifies every customer and hands sales reps orders that are ready to close.

Frequently asked questions

Do I need the WhatsApp Business API?

Yes. Automating conversations reliably and securely requires the official WhatsApp Business API with a verified number. We guide you through the sign-up.

Can the agent get prices or stock wrong?

The agent does not answer prices or availability from memory: it checks your systems in every conversation. If it cannot find the data, it says so and hands over to a person.

What happens when the customer wants a person?

The agent transfers the conversation to your team with a summary and the full history, so the customer does not have to repeat anything.

Can I see a demo before deciding?

Yes. Request the demo through the contact form and we will present it in a video call with a case similar to your company’s.

Blog

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October 6, 2026

WhatsApp AI agent: how it works, what you need and how long it takes

What a WhatsApp AI agent is, how it differs from a chatbot, what you need to implement it with the official API, and what timeline and cost depend on.