Solutions · AI automation

AI process automation, nearshore from Latin America

We automate your company’s repetitive work with AI agents that understand documents, emails and messages, decide the next step and update your systems. Our team works from Lima, Peru (UTC−5), in the same working hours as the US East and Central time zones.

Which processes are worth automating with AI?

The processes that consume the most time usually share three traits: high volume, information arriving in different formats (PDFs, emails, chat, spreadsheets) and simple but constant decisions. Logging invoices, answering enquiries, reconciling payments or building reports are typical examples.

Traditional automation (RPA or fixed rules) works when everything arrives the same way. When a supplier changes its invoice layout or a customer writes informally, it breaks. AI understands the content even when the form changes, so it automates work that used to need a person reading.

We start with one specific process, measure how much time and how many errors it saves and, with results in hand, extend automation to other areas.

What we automate

Documents and invoices

Reading invoices, contracts, orders and forms; extracting and validating data and loading it into your ERP.

Customer service and sales

Answers to customers on WhatsApp, web or email, order capture and hand-over to a person when needed.

Emails and internal requests

Email triage, ticket creation and replies to frequent requests from customers or staff.

Reconciliations and data

Matching payments, inventory or sales across systems, with alerts when something does not add up.

Reporting

Recurring reports built from your data, with a plain-language summary of what changed.

Control and traceability

Human approval for critical steps and a log of every action, so you can audit what the automation did.

How we deliver it

01

Discovery

We map the process, measure current time and errors and pick where AI adds the most value.

02

Pilot

We automate part of the process with real data and compare the results with the manual work.

03

Integration

We connect the automation to your systems (ERP, CRM, email, WhatsApp) with least-privilege access and human approval where it matters.

04

Measurement and improvement

We track time, volume and error metrics and extend automation in stages, with weekly calls in your time zone.

Integrations

We work on top of your current systems. Depending on the case we use workflow tools (n8n, Make, Power Automate), RPA or custom development with AI agents.

  • ERP and accounting systems
  • CRM and sales platforms
  • WhatsApp Business API and email
  • E-invoicing and PDF documents
  • Databases, Excel and Google Sheets
  • Microsoft 365, SharePoint and Google Workspace

Who it works for

  • US and European companiesA nearshore team in your working hours, communicating in English or Spanish.
  • Services and back officeDocument processing, reconciliations and internal requests.
  • Retail and e-commerceOrders, inventory, enquiries and sales reporting.
  • Healthcare and educationAppointments, enrolment, forms and communication with patients or students.

Timeline and engagement

A pilot is usually ready within a few weeks, with first results from the first sprint. The rest of the process is automated in stages.

We work remotely from Lima, Peru, which is on UTC−5 all year: the same time as US Eastern in winter and US Central in summer. Cost depends on the systems to integrate, volume and autonomy; we send a free proposal after discovery.

Case studies

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Frequently asked questions

How is this different from RPA?

RPA repeats clicks and fixed rules; AI understands content that changes shape, such as invoices from different suppliers or informal messages. They are often combined: AI interprets and RPA or an API executes.

Do you work in our time zone?

Yes. Peru is on UTC−5 with no daylight saving time, so our working day overlaps fully with US Eastern and Central business hours.

What happens when the AI is not sure?

It flags the case as an exception and sends it to a person with the context. Critical steps, such as payments, always require approval.

Can I try an agent before deciding?

Yes. You can chat with our AI agent on this website and, if you like, we will show you a pilot with your own documents.

Blog

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Which process would you like to automate?

Tell us about the process and we will show you in a video call, in your time zone, how we would automate it with AI.